Choose the correct function from the list for each question.
1. I completely agree that communication is important.
2. I’m not sure. It might work in some situations, but not in others.
3. If both neighbours are willing to listen to each other, they may be more likely to find a solution.
4. Perhaps we could ask an independent person to help both sides reach an agreement.
5. One way of dealing with this would be to agree on some clear rules about noise, parking or shared areas.
6. How do you feel about the idea of trying mediation when neighbours have a serious dispute?
7. I’m fed up with having to complain about the same problem every week.
8. What exactly do you mean by ‘a fair solution’?
9. I believe people should try to resolve disagreements directly before involving outside organisations.
10. I’m afraid I disagree. Sometimes direct communication can actually make a dispute worse.
11. There are several possible causes of disputes, including noise, boundaries, parking and overhanging trees.
12. I do apologise for losing my temper at the meeting yesterday.
13. Having said that, if neither neighbour is prepared to compromise, the disagreement is unlikely to disappear by itself.